There are many ways your practice can increase efficiency within your workflow. We recently focused on improving the flow in your front office, but did you know that utilizing your technician in new ways can save your OD valuable time? From helping review patient information to conducting pre-tests, there are several ways that your tech can help out around the office, and take some stress away from your OD, leaving them with the ability to focus on the actual exam and treatment process.
3 Ways Your Technician Can Help Improve Office Workflow
1. Review Patient Information
We've discussed how helpful patient portals are in helping speed up your front office workflow, but did you know that the patient portal can help in the pre-exam lane as well? Patients can submit medical history, medication, and allergies conveniently through their patient portals allowing your technician to quickly review information and transfer it into your EHR software. This is also a great chance for the technician to list the main complaints or concerns the patient has for their exam. By having the tech utilize the patient portal in the pre-exam lane, they could be saving the OD anywhere from 5-10 minutes!