Questions to Ask Your EHR Software Vendor About Training

Posted by Sharon Chin on Nov 26, 2014 10:00:00 AM

A big reason for change resistance when it comes to implementing new EHR software is the fear of learning something new. That’s why it’s not only important to make sure that your software is easy to use, but for your vendor to have a good training program to get all your staff up to speed with the new system. Before you make your purchasing decision, ask your vendor the following questions about training!

What type of training materials do you provide?EHR_Software_training_questions-1

Everybody has different learning preferences. Some might be visual learners while others might prefer learning through hands-on methods. Does your vendor provide various training methods for different personas? Visual learners might prefer video tutorials and instruction manuals whereas hands-on learners might prefer exercises and quizzes. Does your vendor provide a way to track the progress of your staff to make sure that nobody is falling behind?

Your practice might be falling behind on training if every employee is made to learn every feature of the EHR software. It would be a waste of time to learn a feature that isn’t relevant to your staff’s job. So make sure that the training program allows you to assign separate training modules.

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Topics: EHR Software, EHR Implementation, Change Management

How New EHR Software Will Impact Your Staff's Workflow

Posted by Sharon Chin on Nov 24, 2014 10:00:00 AM

When implementing new EHR software, it’s important to communicate the benefits of the new system and how it can directly impact your staff. Since it will be changing a lot of what your staff are used to, it may take a little time and convincing. Today, we’ve put together some benefits your staff can experience with a new system. We’ll specifically go through how your front and back office workflow will be impacted and made easier. Think of these as your talking point cheat sheet!

Front Office Workflow

Scheduling: Your front-desk staff can stop relying on a scheduling book or Excel sheets to schedule patients. Your practice management system will be able to help them schedule patients and check on their status. Multiple staff members can view and edit the schedule as needed, so the next staff member checking the schedule will always have the most updated version.

Pre-Testing: All equipment being used to complete the pre-test should be synced up to the EHR, which means that the technician or optician won’t have to deal with reporting the results on a paper form and handing it over to the next staff. Data can now be directly imported into the EHR for the doctor to use.

Patient Recall: Instead of setting reminders on the calendar to call patients and make follow-up calls, the system may have automated solutions for patient recall and reminders.

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Topics: EHR Software, EHR Implementation, Change Management

EHR Workflow: What to do While You Wait for ICD-10

Posted by Janelle Pauli on Nov 22, 2014 9:30:00 AM

EHR workflowOctober 1, 2015. That's when ICD-10 will officially replace ICD-9. While it may seem like you have a long time before that comes, it will be here before you know it. Making this transition isn't going to be an easy feat for your practice, and it's not something you have a choice in, it's required by all covered entities. While it may seem like a lot of work, the change is necessary!

ICD-10 provides more specific data than ICD-9 codes and better reflects current healthcare practices. The codes will better inform healthcare providers of patient history that will help improve the effectiveness of case management and care functions across all specialties. The new code set is going to help refine and improve health reporting analytics, create more detailed information, increase coding flexibility, and operational processes.

Managing Your Time and EHR Workflow for ICD-10

Seek Resources and Create a Plan

On the bright side, because the deadline was pushed back a year you've still got time to go ahead and get your staff, your EHR workflow, and your office prepared for the switch. You can start by creating a project plan. This will help you establish a management structure and allow you to set realistic timelines and goals.

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Topics: Tips for ECPs, EHR Software, ICD-10

The 5 Step Plan for EHR Software Shopping

Posted by Janelle Pauli on Nov 19, 2014 9:30:00 AM

EHR software shopping can be a daunting task. So in the spirit of the holiday shopping season we thought we'd give you a 5 step plan for EHR software shopping. As 2014 comes to a close you might be thinking of the goals you have for your practice in 2015, and implementing an EHR software might be one of them. Read up on our guide to get started!

Follow These 5 Steps on Your EHR Software Shopping Journey

Step 1: Make a ListEHR software

We aren't talking about your typical shopping list. This first step to take before making any big purchase is making a list of functional needs and wants that you are looking for in a product or service. In the case of EHR systems you need to first assess the needs of your practice. Every practice is unique, and not every software is going to offer the features needed for your practice. While coming up with a list of functionality that you're looking for in a system don't forget to consider the needs of your staff, your current hardware and IT infrastructure, and your workflow. Taking a look at all three of these things will give you a well-rounded overview of what your practice needs in a solution.

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Topics: Tips for ECPs, EHR Software, Optometry Office Software

Improve Billing Processes with an Optical Practice Management System

Posted by Sharon Chin on Nov 17, 2014 10:00:00 AM

Different practices have different patient policies on when payments are due. But I’m sure that we can all agree that it is best when you can collect full payment as soon as possible. How well do you think your billing and collection process is working for your practice?

Find out how long your invoices sit in your accounts receivables uncollected, and how long it takes for you to be reimbursed by insurance payers. Then, use the table below to see how soon your payments should be collected. If you fall in the healthy range, you’re doing pretty well! But if you want to be best in class, use the following tips to see how an optical practice management system can further improve your billing and collection process!

optical_practice_management_system_billing

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Topics: Practice Management, ICD-10

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