Your front office serves as both the first and last impression that your patients see, so it is important that they are as efficient as possible in providing a great experience for your customers. On top of keeping your customers happy, you want your staff to be as productive with their time as they can be so that they have a positive attitude performing their daily tasks. And if your staff have been stuck in the same routine for a while, it might be hard to realize where the workflow could be improved. So we've compiled a list of 5 ways your front office could be wasting time, and how your practice management system can help fix that to create a better workflow.
5 Ways Your Front Office Workflow Might be Suffering
1. You're still using spreadsheets or appointment books to schedule appointments.
Outdated solutions, like spreadsheets and appointment books, take up more time and allow more room for mistakes in your practice. Practice management software helps you not only schedule patients, but it also allows for the opportunity to reserve the necessary resources that will be needed for each appointment, such as doctor, staff, or room. Plus, scheduling with software provides the opportunity to use a web scheduler to connect with your calendar online, so that patients can see which appointment times are available before requesting a visit.
2. Your staff calls patients to remind them of appointments.
Taking time to call each individual patient can take up tons of time, leaving your front desk staff unable to interact with the customers that are actually present in your practice. Practice software allows you to set up automated reminders to send to your patients, equipped with confirmation features, so you know ahead of time whether a patient is going to show up. This also allows for the customization of text or email reminders, so patients can choose which method they prefer.