As an eyecare professional, your mission is to deliver exceptional patient care quickly. Your patients expect that when they visit your practice, that you'll give them individualized attention. If your practice fails to honor your patient’s expectation of quality care, then it could result in a negative online review, a bad reputation in your community, and most importantly a loss in trust from the patient.
Luckily, optometry software has advanced the way customized care is administered to your patients, resulting in a deeper focus on individual needs. Below are three ways that optometric practices can use EHR and practice management software to enhance patient care.
How Optometry Software Enhances Patient Care
1. It Expands Communication Capabilities
Before your patient even sees the technician for the pre-exam, your optometric practice is already collecting information about them. As you gather patient demographics and record exam details, make sure you’re able to close the communication loop. Secure messaging platforms embedded into the EHR are available to securely connect you with your patients, specialists, pharmacists, and other staff members in your practice.
With optometry software, you and your staff receive a secure internal messaging system to share text-based messages with each other between exam rooms or with patients through a secure patient portal.
2. It Improves Visibility into Patient Data
Your patient’s health may change a great deal between visits. New medication, a change in family medical history, and the discovery of adult-onset allergies are things that you need to know about. However, your patient may not think to inform you of their change in information when they are seated in the exam room.
With complete EHR and Practice Management software solutions, your patients have access to a secure patient portal where they can schedule their appointments, view patient education material, and record their social and medical histories.
Additionally, your practice can use the same software with embedded tools to pull any allergy or prescription data on the patient using an embedded ePrescribing tool.
3. It Reduces Errors through Automation
When you have to manually input data multiple times into multiple fields, there is a high-risk of an error occurring. Not that the person recording the data is careless, but as the recorder is entering data multiple times, small details may be left out or changed entirely. By the time the exam is done, the patient record may contain inaccurate information.
Manually entering data, while common, is a time-consuming and error-prone practice. Using a cloud-based practice management and EHR solution, your practice can eliminate many of the repetitive data entry tasks with single-entry data population. From there, a good system should provide clinical decision support and code compliance checks to ensure that you’re making informed healthcare decisions based on best practices.
Want to see how you can enhance patient care using EHR software to document diagnosis and treatment of open angle glaucoma? Watch the replay of this EHR Coaching Series.