EHR software implementation and training can be overwhelming and a difficult time for many eyecare practices. On top of your daily schedule, you now have to manage a big change for your practice, and it's a critical time for setting up the success of your new software.
We've compiled 4 things that could have a big impact on your implementation timeline and success. So, if you're shopping for software, or preparing your practice for an upcoming implementation, there are a few tips to keep in mind!
Avoid These 4 Traps and Manage Your EHR Implementation Project the Right Way
Not Dedicating a Person to Lead the Project
It's important to dedicate someone in your practice to play the role of implementation team lead, essentially a project manager. The best person for the job is going to be someone who has a good understanding of the processes throughout the entire practice, is well-respected by the team, has strong communication skills, and has the ability to hold staff accountable to keep everyone on track. This leader is going to be the point of contact between the software vendor and the rest of the team, so communication will be key to keeping everyone on the same page and addressing questions and concerns about the implementation and training process.
Not Dedicating Time for Training
A lack of training if one of the biggest reasons practices don't get the most out of their software system. If you and your staff don't know how to use the system effectively, your workflow will suffer and your ROI on the system will plummet. While it may seem annoying or cumbersome, setting aside dedicated time for training and making it a priority for your entire team will ensure the best experience for your practice.
The OD Isn't Actively Involved
As an OD and decision maker in the practice, you need to set a good example for the rest of the team. If you're blowing off training, it's more likely that your staff will think it's ok for them to blow it off too. Plus, you'll want to make sure that you know your system inside and out so you can make sure your team is performing their tasks as efficiently as possible.
You Need Hardware Updates
Depending on the software solution you decide to purchase, you might also need to make updates to the hardware you currently use in your practice. Do you need to update your computers so that they are compatible with the new system? Or, do you need to make a big purchase on a server? Client-server solutions might require some additional, or more strict hardware requirements that could take some time to get prepared and set up in your practice. While cloud-based solutions typically offer more flexibility and quicker set up situations.