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Posts by Sharon Chin

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EHR Software: Why You Need a Patient Portal and How to Market It

Posted by Sharon Chin on Sep 17, 2018 7:40:00 AM

Xerox conducted a survey about the usage of EHR software, particularly patient portals, across the country. We thought that some of the statistics were very insightful and we wanted to share these numbers with you. After all, your business thrives on helping improve your patients' health and keeping them satisfied. Read on to see what an online patient portal can do for both your practice and your patients.

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EHR Software, Office Manager, Practice Management

Tips for ODs: How to Handle No-Shows and Late Patients

Posted by Sharon Chin on Aug 8, 2018 10:00:00 AM

Your optometry practice can be incredibly organized and run like a well-oiled machine. But a late patient or a no-show can throw off your entire schedule and ruin your well-laid plans.

Late patients can cause a build-up of wait time for other patients and may even cause you and your staff to work past office hours. And no-shows directly impact your practice’s revenue. Some patients just don’t value time as much as you do, but there are also patients who encounter real emergencies. Keep reading for a few ways that you can reduce the number of late or no-show patients.

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Tips for ECPs, Office Manager

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How to Calculate and Improve Your Practice’s Optical Capture Rate

Posted by Sharon Chin on Jul 23, 2018 10:00:00 AM

Optical capture rate compares the number of patients who received their prescription and the number of patients who filled their prescriptions at your practice. Since frame and contact lens sales are a big source of revenue for many practices, it’s important to have your optical software keep up with the number of sales you make. You would want to have a high optical capture rate. In fact, the industry benchmark says that 60% of your patients should be filling their prescription in your practice.  

Showrooming is often an obstacle for practices trying to increase their optical capture rate. Showrooming is when your patient gets a prescription from your practice, tries on a frame that they like, and then buys the product online at a lower price. We'll help you stop showrooming and improve your optical capture rate with the tips below.

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Optometry eBooks, Education

EHR Software Features that Will Wow You

Posted by Sharon Chin on Mar 23, 2016 10:30:00 AM

The team just got back from a successful show at The Vision Source Exchange in San Antonio and we had tons of fun. The booth was packed and our sales team was busy giving out demos every minute of the show. Today, I want to share a few EHR features that the crowd was most impressed by when checking out our demos!

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EHR Software, Cloud-Based EHR

Increasing Optical Practice Profits in 2016

Posted by Sharon Chin on Jan 2, 2016 11:00:00 AM

A new year brings about new resolutions but for most practices, the goal is always a simple one – increase profits and grow your practice. There are many ways to increase profits in your practice, but let’s talk about the basics: attracting more patients and selling more products. There are two ways to measure if you’re doing it effectively: measuring the percentage of patient growth and the rate of your optical capture. We’ll talk about how you can calculate these metrics and how you can make that number better!

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Office Manager, Practice Management