There are many things that you should be monitoring to keep your office workflow running smoothly, an important one being customer service. Creating a positive experience for your patients throughout their entire visit to your office is important in gaining repeat and new patients.
It's likely that many of your new patients start the customer service experience when they search for eyecare practices in their area. Is your website customer friendly? Our customer service cycle will start with your online presence, continue throughout the patient visit, and will come full circle back to your online presence.
Monitoring Your Customer Service Cycle to Create a Great Office Workflow and Happy Patients
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