Before Jana Hutchison became a member of the Uprise team, she
spent the last 25 years in the industry consulting, selling, and learning the ins and outs of how technology plays a role in an eyecare practice. As a new member of our sales team, we wanted to take a few minutes to introduce Jana and get her advice and opinions on the state of practice management and EHR software in eyecare, and how the right system can have endless benefits for a practice.
Advice and Insights:
Practice Management & EHR Software
As a 25 year industry veteran, what was your first reaction when you saw Uprise?
I was elated with the simplistic design! Developed by Doctors, the design flows the way that an exam should. And, Uprise provides clinical decision and coding support that allows the provider to focus on what's important, patient care.
What's the one thing you think ODs will like the most about Uprise?
It's so easy! So many EHRs are overwhelming with too much clutter. They have no way to remove information when exam components are not necessary depending on the reason for the visit. In Uprise, the exam type or components of an exam can be added or removed on the fly. Combine that with the ability to access your records from any device, anywhere with an Internet connection, and you have a system which will make your life a lot easier.
What are some of the biggest frustrations ODs are having when it comes to practice management and EHR software?
Optometrists are tired of being nickel and dimed to death. Many practices automated years ago and are constantly bombarded by additional fees every time they turn around: Y2k, DOS to Windows, HIPAA compliance, Meaningful Use Stage 1, and now Meaningful Use Stage 2 and ICD-10. Many software vendors are taking advantage of these changes and are charging clients for, or requiring, 3rd party tools to meet the requirements of the status quo. For example, Meaningful Use requires E-Prescribing, patient education, and a patient portal. Adding these tools to their existing practice management or EHR solution could mean an additional expense per OD, amounting to several hundred dollars every month.
What options do ODs have to help relieve these frustrations?
Have you ever vacationed at an all-inclusive resort? Having the freedom to enjoy your vacation without the worry of what today's activities will cost, and if you have the funds to cover them. Look for cloud-based solutions with embedded tools that act as an all-inclusive solution! ODs have to work smarter, without working harder.
What benefits do you think the cloud brings to an eyecare practice?
I have to be honest. I was not always a fan of the cloud, until I recently consulted with a practice with whom I sold their first practice management and EHR to in 2003. Moving to a new 10,000 square foot facility, I was assigned the task of organizing their IT. When the, then, current IT consultant told me there was an external back up connected to their server set to back up, but it had never been tested, I panicked. The office had just suffered from a flood a few months ago and had it not been for a fireman on the ball they would have lost everything.
I quickly began to research IT vendors and offsite back up services that specialized in healthcare. I knew I'd need someone who was aware of HIPAA requirements, and the solution that I found came with a $1,000 per month price tag. Keeping in mind this practice was only a one provider practice with 20 work stations.
The right cloud solution not only gives you access to your data at anytime, from anywhere, but it also replaces your IT headaches and comes with all of the tools that a smart practice needs.
If you had a magic wand and could change one thing about the industry, what would it be?
I would love a magic wand for ODs to see into the future. I always tell my clients to begin the transition to EHR with the end goal in mind. If they could see how easily they really can adapt, in conjunction with their return on investment, they will not regret taking their all-inclusive journey sooner!
Where do you see the future of the industry in 5 years?
With tele-medicine on the horizon, health care is headed to the cloud. If you see yourself in practice in five years, or wish to add value to the re-sell of your practice, heading to the cloud now will be in your best short and long-term interest!
One last piece of advice for ODs?
Let technology be your friend!
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