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The Best Questions to Ask in Your Eyecare Practice's Patient Survey

Posted by Janelle Pauli on Jun 6, 2018 3:08:00 PM
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Gathering feedback from your patients is one of the best ways to make improvements in your practice, and helps you stay on top of what is most important to your growth. With effective patient surveys you can gain access to insights on how patients view your practice when it comes to things like wait times, appearance, availability, professionalism, and quality of care. In order to create a successful survey, you need to consider your goals for the information, length of survey, and style of questions.

Today we want to give you a list of some of the most important questions to be asking your patients after their visit.

15 Important Questions to be Asking Your Patients

To Evaluate Your Marketing:eyecare practice patient survey

How did you first hear about us?

How long have you been a patient with us?

To Evaluate Availability:

(Each of these questions could be asked on a 1-5 point scale.)

Was it easy to schedule your appointment?

Did we return calls in a timely manner?

To Evaluate Professionalism + Quality of Care

Was your time in the waiting room minimal?

Did our staff communicate with your clearly?

Please rate the cleanliness of the office.

Please rate the professionalism of your physician.

Was the explanation of billing charges clear?

Please rate your overall quality of care.

To Evaluate Your Dispensary:

How would you rate the selection of frames?

How would you rate the quality of frames or contacts you purchased?

To Gain Additional Insights:

(Open ended questions)

Would you recommend us to family and friends?

Is there anything else you'd like to share about your visit?

What's one thing we should never stop doing?

 

To gain more secrets for improving your practice, check out our eBook, 12 Insider Secrets from Americas's Top ODs. 

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Topics: Office Manager, Tips for ECPs

Want more optometry practice management tips? Check out our blogs.