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The Best Questions to Ask in Your Eyecare Practice's Patient Survey

Posted by Janelle Pauli on Jun 6, 2018 3:08:00 PM

Gathering feedback from your patients is one of the best ways to make improvements in your practice, and helps you stay on top of what is most important to your growth. With effective patient surveys you can gain access to insights on how patients view your practice when it comes to things like wait times, appearance, availability, professionalism, and quality of care. In order to create a successful survey, you need to consider your goals for the information, length of survey, and style of questions.

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Office Manager, Tips for ECPs

5 Ways to Ramp Up Your Patient Schedule for Summer

Posted by Janelle Pauli on May 14, 2018 3:09:00 PM

Keeping a full patient schedule without any no-shows or last-minute cancellations can be a challenging task for many eyecare practices. So today, we rounded up some of our best articles on solving challenges within the realm of patient scheduling. Whether it's better utilizing social media and other online tools to fill your schedule or implementing best practices on your patient recall messages there is something for everyone to learn in this post. 

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Office Manager, Tips for ECPs, Practice Management

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eBook Preview: 10 Easy Ways to Restore Practice Efficiency

Posted by Janelle Pauli on Apr 16, 2018 3:01:00 PM

It's easy to get lost in the day-to-day motions in any small business and forget to focus on the processes in place that get you through the day. Without an evaluation of how you and your staff get through each day you might not be aware of the little things that could be slowing down your workflow. With a few tweaks here and there, you might be able to shave valuable minutes off each patient visit to help you fit in more patients each day and bring in more revenue.

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Office Manager, Optometrist, Education

6 Quick and Easy Ways to Delight Patients in Your Eyecare Practice

Posted by Janelle Pauli on Apr 2, 2018 3:07:00 PM

It's no secret, happy patients make the best patients. Attracting new patients to your practice can be challenging, but if you can keep your current patients happy you'll be able to generate more patients from peer recommendations and word of mouth. So, what can you do in your eyecare practice to delight your patients and separate yourself from the pack?

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Office Manager, Tips for ECPs

How To Solve Office Workflow Obstacles At Your Front Desk

Posted by Jeff Rezabek on Mar 28, 2018 4:10:00 PM

When a patient enters your optometric practice, the efficiency of their visit is dictated by how quickly your employee at the front desk can get the patient from the waiting room to pre-testing. Unfortunately, time-consuming and error-prone tasks can complicate your staff’s responsibilities and weaken their ability to quickly get your patients through the exam.

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Office Manager, Tips for ECPs