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How to Perform a Patient Experience Assessment in Your Eyecare Practice

Posted by Janelle Pauli on Oct 16, 2017 2:46:00 PM

When a patient enters your office they first experience your waiting room and front desk team. As an OD, you don't always get to witness these interactions and the experience that the patient has. After the front desk the patient usually starts with pre-testing before heading into the exam room, and before the patient leaves your office some time is hopefully spent in your dispensary. To make sure that your patient experience is up to par it's important to analyze each of these areas and not just the time spent with you in the exam room.

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Tips for ECPs, Practice Management, Change Management

Tips For Increasing Patient Attendance In Your Optometric Practice

Posted by Jeff Rezabek on Sep 13, 2017 3:22:00 PM

You and your staff work hard to optimize your patient schedule so you can see as many patients as you can without decreasing the quality of care. Unfortunately, multiple no shows and late patients complicate your schedule, slow down productivity, and decrease the revenue in your optometric practice.

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Tips for ECPs, Practice Management, Office Manager

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5 Questions to Help You Better Align Your Office Workflow

Posted by Janelle Pauli on Aug 9, 2017 2:18:00 PM

The efficiency of your office workflow dictates the revenue you bring into your practice. It's easy to get comfortable in your routine and ignore opportunities that might be able to improve your workflow, cut down on wait times, or bring in more revenue to your practice. Falling into a comfortable routine is common, and happens in just about every business. Today is the day to step back from your comfort zone and evaluate how efficiently your office workflow is truly performing by asking yourself these five questions.

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EHR Software, Practice Management, Office Manager

Summer Challenges Faced by Every Eyecare Practice

Posted by Janelle Pauli on Jul 29, 2017 10:43:00 AM

Summer can be a challenging time for many small businesses. Your staff wants to take a lot of time off, your schedule might not be as full as you want it to be, keeping the office team motivated is a struggle, and maintaining low overhead costs throughout the office to keep profits high can be difficult. Today, we have 5 summer challenges that you and your team could be facing this year.

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Tips for ECPs, Practice Management, Office Manager

The Value of Revenue Cycle Management Reports

Posted by Janelle Pauli on Jun 26, 2017 2:20:00 PM

Having easy-to-access reporting and analytics on your practice's revenue cycle management activities enables you, or your biller, to have full transparency into how your practice is performing over time. Without these reports, you're unable to make data-driven decisions and see how your practice stacks up against state and national averages. Access to this information is important, but you also need to know how to understand these reports in order to make the most informed decisions.

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Practice Management, Optometrist, Biller