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The Four Ways Your Optometric Practice Is Being Disrupted By Eyeglass Retailers

Posted by Denise Deverelle Crown on Mar 29, 2017 3:10:00 PM

It’s no secret that optometric practices are facing a lot of economic challenges ranging from low-quality product driving prices down, disruptive retailers, the influence of managed care, and changing insurance rules. To the patient, these market pressures are invisible. They see a full set of glasses for $99 and wonder why yours are $600. They see bundled pricing at the disruptor, Warby Parker and don’t understand your coatings or line items. They see contacts that just magically arrive in the mail and wonder why you don’t offer an e-commerce experience. 

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Tips for ECPs, Practice Management, Practice Owner

16 Projects to Keep Your Optometric Practice Busy While You're on Vacation

Posted by Janelle Pauli on Mar 15, 2017 2:29:00 PM

When an OD decides to take an extended vacation spanning across a week or more (especially for single OD practices), you might wonder if you should keep the office open the entire time, or what projects your staff can work on in their downtime. While we're sure that you and your staff aren't short on a to-do list in your practice, we've rounded up 16 different staff projects or ways to organize office hours while you're enjoying your time away from the office.

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Tips for ECPs, Practice Management, Optometrist

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4 Tips for Avoiding Office Workflow Bottlenecks

Posted by Janelle Pauli on Mar 1, 2017 2:14:00 PM

One of the most challenging aspects of maintaining your daily patient load is avoiding bottlenecks throughout each patient visit. It can be a hard balance keeping up with a steady patient flow and providing the highest quality of care for each patient. Some things that can throw off your patient flow are things like patients showing up late to appointments, walk in emergencies, and inefficient office processes. What do you think is the biggest cause for bottlenecks in your office workflow

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Tips for ECPs, Practice Management, Optometrist

Modern Day Customer Service Etiquette In Your Optometric Practice

Posted by Janelle Pauli on Feb 25, 2017 10:24:00 AM

In healthcare, the way you and your staff treat and interact with patients is a big determining factor of whether or not someone will keep coming back to your office again and again - making customer service such a critical part of your practice. And many things that your patients are looking for when it comes to customer service have evolved from what people were expecting 20 years ago. Has your optometric practice taken the proper steps to make the customer experience more modern for your patients? Let's take a look.

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Tips for ECPs, Practice Management, Office Manager

Are These Time Constraints Destroying Your Office Workflow?

Posted by Jeff Rezabek on Feb 4, 2017 10:41:00 AM

In your practice, time is money. The need to optimize your office workflow to allow more patients to move through your practice results in more claims and more revenue. When it comes to looking at ways to improve your office workflow, your practice must first look at the inefficiencies that are keeping your practice from successfully optimizing your workflow and maximizing your patient schedule.

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EHR Software, Practice Management, Practice Owner