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Why Your EHR Software Is Failing Your Practice

Posted by Jeff Rezabek on Jul 15, 2017 10:34:00 AM

Running an optometric practice comes with many time constraints and challenges. While you need to maintain a high quality of patient care, you also want to ensure that your patients are moving swiftly throughout their exam to minimize the interruption to their day, and so you can see as many patients as you can without weakening the quality of care you deliver.

Practice management and EHR software has enabled many practices to improve documentation, the patient experience, and the office workflow through the practice to improve patient care, but not all software is created equally. The software you’re using could be failing your practice and stalling your workflow.

This post explains six ways your practice management and EHR software is failing your practice and reveals what you should consider when identifying a replacement solution.

6 Signs Your EHR Software is Failing Your Practice

Poor Customer SupportIs your EHR software failing your optometric practice?

Sometimes, it’s not you; it’s the software. However, when your EHR isn’t working properly, it could feel like your exam chair is missing.

When an issue arises with your EHR software, you need to be able to count on a vendor who knows not only your name, but also your industry and specific needs.

Challenging To Use

Optometric practices tend to have a high staff turnover rate, and unfortunately, when you onboard a new staff member into your office, there’s a learning curve before they get up to speed on the ins and outs of your practice. However, with complex practice management and EHR solutions, your new hire could get so discouraged by the steep learning curve that they are already planning their exit. Reduce turnover, employee frustration, and a disjointed office workflow with a modern, easy-to-use EHR and practice management solution.

Not Designed For Your Industry

There are many EHR solutions in the market. While there are some low cost, general-use options available, you should focus on identifying and using the solutions designed to work for your industry. Finding a solution that is designed for your industry will make it easier for you to document findings using optometry-focused charts and workflows. Plus, you can customize the solution to work for your practice.

To find the best EHR software for your industry attend tradeshows, ask peers on social media, or read vendor case studies.

Too Many Fees

Your EHR should be an investment that helps your practice optimize its office workflow and provide exceptional patient care. Unfortunately, à la carte options and fees for features, training, and quality customer support can drive-up your bill and make it difficult to see a return on your investment.

Partner with an EHR provider that minimizes the charges to provide one clear, consistent, and reasonable invoice that will help you maximize your return on investment, optimize the office workflow, and improve the patient experience.

Spending Too Much Time Configuring Integrations

Your time as the OD should be spent ensuring that your patients are getting quality care, not on making sure all of the integrations that connect with your EHR are working properly.

Your solution should be integrated with all the software solutions that your practice needs to effectivity streamline your office workflow and keep your focus on the patients in your practice, not on the phone. With a modern, all-in-one solution, your practice could benefit from embedded:

  • Practice management solution
  • Patient recall
  • Patient portal
  • Claims management
  • Patient education
  • Code verification
  • ePrescribing
  • Frame catalogs
  • and more

Slow To Innovate

The eyecare industry is rapidly evolving. New competitors and technological advancements continue to challenge the market. If your EHR vendor is slow to add new features to your software, then you could be stunting your practice’s growth.

If your EHR solution is cloud-based, your vendor can automatically push software updates without you having to stay late to update each computer in your practice. Your vendor should regularly add new features and enhancements to help you compete with market disruptors.

Looking for a new optometric-focused practice management and EHR solution that works for your practice? Download the optometry software buying guide to give you tips on what you should look for. 

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Topics: EHR Software, Cloud-Based EHR

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