Uprise EHR & PM Blog



The Value of 5 Star Customer Service Throughout Your Office Workflow

Posted by Megan Ludzenski on Jul 8, 2019 11:00:00 AM

website design imageThere are many things that you should be monitoring to keep your office workflow running smoothly. Unsurprisingly, one of the most important parts of your workflow is customer service. Creating a positive experience for your patients throughout their entire visit to your office is important in gaining repeat and new patients.

It's likely that many of your new patients start the customer service experience when they search for eyecare practices in their area on Google. Is your website customer-friendly? Our customer service cycle presentation below first tackles your online presence, continues through the patient experience, and goes over retaining patients after their first visit.

Monitoring Your Customer Service Cycle to Create a Great Office Workflow and Happy Patients


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Editor's Note: This post was originally published on March 11, 2015. It has been updated for relevance and richness of content on July 8, 2019.

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