In many cases, having some type of notification system between your staff is the most efficient and seamless way to hand patients off throughout their appointment. What system has your practice found to be the most successful?
We've found a few different strategies and systems that are worth a shot if your practice has been struggling with handoffs. Keep reading to see what they are.
6 Ideas For an Efficient Office Workflow and Patient Handoffs
Instant Messaging Service
If most of your team sits in front of computers or tablets, a simple instant messaging service such as Skype or AOL could be an easy solution for stronger handoffs. Instant messages can be effective because they cause limited distractions, typically go unnoticed by patients, and can be checked on your smart watch or smartphone making the handoff seamless.
Speaking of smart watches, wearable technology can take your instant messaging to a more mobile level. If your team isn't always in front of their screen, a smart watch can give them the notifications they need to see when they are on the go around the office or with a patient.
This system is made specifically for intra-office communications. One-click communications in a busy practice allow you to alert staff to a ready patient, a new arrival in the reception room, or to bring an assistant into the exam. BlueNote has customizable notifications and complete visibility throughout the office. You don't need a server or Internet connection, install takes only a few minutes, and it can be set up easily without IT help. They offer a 30-day free trial and one-time office licensing pricing after that.
Comlite Paging Software
Comlite is system made for intra-office communication as well. Comlite provides a real-time snapshot of staff and patient activity throughout the office at any given time. You can communicate by using light buttons and audible chimes to represent people, tasks, and locations. Watch a quick video of how the system could work in your office.
Basic Pager System
Another route that many practices take is the use of a basic pager system. This would be similar to the paging systems used at restaurants to notify you when your table is ready, but a version modified specifically for use in a healthcare setting. Most paging systems come with a variety of customizable options to meet your practice's specific needs allowing you to choose between simple button call pages to something more integrated that can grow with your practice. Check out the variety of paging options from Jtech.
A wireless doorbell can also be used throughout different areas of your practice to notify staff members with a light or sound when they are needed. This is good for practices that don't have too many rooms and want to keep costs at a minimum. Wireless doorbell packages can easily be purchased online at a reasonable price, making it an easy option to test out and see how it fits with your practice situation.
When your handoffs are running smoothly, check out our 4 week guide on generating more profits from your optical sales.
Editor's Note: This post was originally published on July 2017. It has been updated for relevance and richness of content on February 2020.