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Why You Should Get Staff Buy-in Before Changing Optometry Software

Posted by Jeff Rezabek on Jan 14, 2019 11:45:00 AM

Implementing any change to your optometric practice can overwhelm your staff. With some optometric practice changes, like on-boarding a new piece of optometry software, your team may feel fearful or confused as to why the change is happening.

Although the intent of the change may be to better the practice, improve efficiency, and enhance the level of patient care that you deliver, the unexpected announcement of a change in your optometric practice may result in a loss of productivity, loss of employee trust, and loss of staff.

We identify the 3 reasons why you should solicit staff buy-in when undergoing an optometry software change.

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Change Management, EHR Software, Practice Management

What to Look for When Growing Your Optical Practice's Team

Posted by Janelle Pauli on Dec 17, 2018 11:45:00 AM

When hiring for different roles in your optical practice you're going to be looking for different qualities, skills, and experiences for each position. What you're looking for in an optician is going to be different from what you're looking for in an office manager, naturally.

That's why we thought it would be helpful to lay out for you the skills and characteristics that we think make someone a good candidate for each of these different roles. Is there a skill or quality that you look for that we missed? Let us know in the comments.

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Optometrist, Optician, Office Manager, Change Management

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3 Reasons You're Failing at Optometry EHR Change Management

Posted by Shari Hurst on Oct 15, 2018 11:30:00 AM

At some point or another, every eyecare practice goes through big change. Whether it's a staff change, software change, process change, or a number of other changes, there is an art to managing the entire process.

While it's important to have someone in charge of delegation and decision-making during the time of the change, everyone in the practice is responsible for playing their part in making the change successful. Read on to avoid failure when executing a big change.

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Change Management, Practice Management, EHR Software

Great Support Policies Lead to Great Patient Experience

Posted by Madhu Singh on Sep 26, 2018 7:30:00 AM

What are your support policies? Can your patients conveniently reference them whenever they need to?

Although there are many schools of thought surrounding refund policies, it's generally accepted that you have some sort of support policy in place for both your patients and your employees.

In order to keep up with changes in your patients, you should update your support policies annually. We've rounded up a few guidelines for excellent policies on purchases, exam rescheduling, and satisfaction that could help your practice keep up with modern changes.

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Change Management, Practice Management

The Ultimate Guide to Making Changes in Your Eyecare Practice

Posted by Madhu Singh on Sep 24, 2018 10:07:40 AM

No matter how beneficial and necessary, changing from your current, comfortable routine is daunting. 

Whether you're switching from paper to EHR, looking for a new practice management solution, or anticipating any other type of change, we have plenty of years of advice to guide you through the process.

Read on for our top blogs, ebooks, and other resources to answer pressing change management questions from ODs and staff alike.

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Change Management, Practice Management