We know that switching over to a new EHR happens after months or even years of discomfort with your current solution. Sometimes it's due to software glitches, unavailable customer support, or high expenses. Otherwise, it's a combination of many small annoyances that build up over time.
That's why we wanted to give you insight into the tipping point for real-life ODs who switch their EHR solution. Making the decision to migrate your patient data and learn a new system isn't an easy one, so we want you to be 100% certain you're ready to take the leap.
Keep reading to discover the top 6 reasons ODs take the plunge and adopt a more efficient and robust EHR platform.
6 Signs It's Time for a New EHR Software
You know that you've outgrown your existing EHR or practice management software if it's stopping your daily workflow, creating inefficiencies, and it's just not the platform you expected it to be.
1. Poor efficiency
You might find yourself clicking too much to access information, re-entering data that your technician has already input, or becoming frustrated with an unsophisticated system. The top EHR complaint from ODs is that their existing system doesn't automate processes to reduce data entry. Make sure that you switch to a system that was designed with the input of ODs.
2. Not enough integrated tools
If you find yourself having to pay extra for tools and features that other EHR software comes equipped with, there might be a better solution out there for your needs. In addition to accessibility, an EHR with embedded tools can also save you money and precious time.
3. Difficulty of adoption and use
Did your staff have a tough time understanding the capabilities of your EHR? Does it create more confusion for your patients when you onboard a new hire and go through a long learning period? A streamlined on-boarding process and easy-to-adopt EHR should be prioritized when shopping for a system.
4. Unresponsive support
When your software glitches or you receive error messages, it's doubly frustrating to wait hours or days to talk to a representative or support team member. Anything that prolongs your exam time or stops your workflow altogether can cost you money. Therefore, it's definitely time to switch if you're working with a repeatedly unresponsive support team.
5. High costs
Especially if you're using local servers to host your data, EHR total cost can end up being higher than you budgeted for. From hardware, IT, data backups, and extras like eRx or Frames Data, you might want to switch to an EHR that stores data in the cloud and includes embedded tools to reduce your overall costs.
6. Complex reporting
If your system doesn't make it easy to generate reports, you could be wasting time pulling data into excel or another data analytics software. However, simplified reports that help you analyze payer-mix, workflow, and inefficiencies are crucial to your practice. We recommend confirming that your new EHR software makes reporting painless and simple.
See Dr. Nafey demonstrate how Uprise boosts efficiency by reducing clicks.